Terms

Last Updated: 28th November 2017 

Pricing

Our prices start from as little as $200. Please contact us for a detailed quote.

Delivery Policy

We have a strict policy to make all scheduled appointments within a 60 minute window. We promise to notify you as soon as possible if we are to arrive any earlier, or later than 60 minutes of your scheduled appointment.

Bond Back Policy

We guarantee to provide a cleaning service that will ensure 100% of your bond back. If this does not happen, please get into contact with us and we will do everything to amend this.

The Fine Print – IMPORTANT! Please Read

All Balcony $50 extra All Venetian blinds $50 extra Outside Window cleaning $50 extra
Any Appliances cleaning $60 extra 2 living areas $50 extra
Mould on the ceiling of the bathroom $50 extra
Car garages $50 extra
Last minute cleaning $50 extra

Terms & Conditions! Please Read

High Power Cleaning Services grades each House presented for cleaning in the following way:

Light | Medium | Medium Heavy | Heavy | Extra Heavy

If we are presented for a job that is graded as Heavy or Extra Heavy our cleaning staff are within their rights as agreed to in our policies to refuse the cleaning job on site.

If you are unsure whether your home falls in the Heavy/Extra Heavy category please make contact with High Power Cleaning Services prior to the date of the job and we will obtain weather or not our staff are permitted to take on the job.

Prices

Our Price is fixed as quoted, however additional fees may apply on a case by case basis.

Cancelling

A Cancellation Fee of $99 is applicable if a job gets cancelled by client within 24 hours from the booking date.

Bond Back Guarantee

We do have a policy called ‘Bond Back Guarantee’ (for End Of Lease Clean) which says if the Real-Estate Agent is not fully satisfied with our cleaning service, the client is supposed to revert to us by email along with the inspection report from Real-estate Agent within 7 days from the cleaning date. Upon reviewing, we will send our cleaner for the 2nd go to fix the specific issues over there without any extra cost. This Guarantee is only for Light to Medium & Medium to Heavy work but not for Extra Heavy work.

Deposit

A 50% deposit may be required to start the work for certain jobs at the distrection of our proffessional cleaners.

Cleaning Services & Guarantees

High Power Cleaning guarantees Cleaning services for all services listed on our Services page, however their are some elements of your clean we cannot guarantee.

Carpet Stains

Unfortunately, we cannot guarantee carpet stain removals. Each stain varies depending on the staining element, age and carpet quality. As per our services list, we provide carpet steam cleaning. If stains cannot be removed using our professional steam cleaning services, you will need to find an external carpet stain removalist.

Questions & Complaints

If for any reason you are dissatisfied with our service, please contact High Power Cleaning Services immediately as all issues need to be resolved within 7 days after the invoice date.

If any issues arise outside of this period High Power Cleaning Services accepts no responsibility.