High Power Group Mission Statement
“High Power Cleaning is committed to providing outstanding services to industrial, commercial, and residential customers. It is our goal to exceed our customers’ expectations for quality and service, while paying close attention to each customer’s individual needs.”
Develop our Employees
We strive to provide the tools and environment necessary to bring both personal and professional development to each of our employees. We view the growth and development of our employees not merely as a means for increasing profits, but as an end in itself.
Serve our Customers
Our customers deserve the same level of quality, efficiency, value and professionalism that we would want for ourselves. We believe our company exists to sell products and services that serve a meaningful need for the customer. If we don’t believe each of these criteria is met, we won’t sell it.
Expand our Business Profitably
We must utilise the financial resources of our investors wisely. We strive to return the highest profit possible under the guidelines of our objectives. This is achieved through constant innovation and improvement, creative marketing, reducing costs, listening to our customers and fulfilling our commitments.
Our Promises to the Customer
Each customer is our most important customer
We understand the needs of each customer and tailor our service to meet their individual needs. We treat our customers like family, addressing them by first names when they call and greeting them with a smile. We ensure complete satisfaction and often go above and beyond the call of duty.
We make it easy for the customer
We help customers take pride, comfort and satisfaction in their homes and business properties. Thanks to the services we provide, customers know they have that much less to worry about. When they call on us, the job gets done – just the way they expect
We stand behind our work
We are experts at what we do. We have the tools and the training to deliver on the promises we make. We start each job with the desire to do it right the first time. If we fall short, we work equally hard to make it right. We always look for ways to improve our performance.
Our Promises to the Employee
We provide a safe and rewarding work environment
Safety is our first priority. We provide training and equipment to protect the health and well being of both our employees and our clients. We equip our technicians with knowledge, tools and technologies to maximise competence and productivity. We open channels of communication that encourage creativity and innovation.
We instill and promote leadership, principles, and personal growth
We strive to provide our employees with a career. We take pride in our work. We are emotionally intelligent leaders who view our employees as members of a team rather than a means to an end. We provide opportunities for advancement and reward excellence. We abide by our core objectives instilling sound moral, ethical, and business principles.
We help people reach their goals
We get to know each of our employees on a personal level, understanding their hopes, dreams, and aspirations. We use a coaching style of leadership coupled with constructive feedback to help our employees develop. We challenge and encourage each other. We provide equality in the workplace, steering clear of favoritism or bias.